Frequently Asked Questions (FAQs)

Do I need to pay in full before my project starts?

Yes, all projects must be paid in full before any work begins.

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Can I get a refund if I change my mind?

We operate under a strict no-refund policy after six business days of purchase.

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How many revisions are included with my project?

Each project includes three revisions; additional revisions are $40 each.

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What happens if I don’t respond to project-related emails?
Inconsistent communication after 15 business days incurs a 20% ghost fee, and the project will be

terminated after 30 business days without refund.

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How long does it take to receive a draft?
Standard draft turnaround is 10–14 business days, with custom packages varying based on scope.

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Can I request a pause on my project?
Pauses are allowed for up to 30 days but may be denied if they disrupt our workflow.

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What are your business hours for communication?
We respond to emails within 24–48 hours during business days and are unavailable on weekends or holidays.

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Are calls recorded during the project?
Yes, all Zoom calls are recorded, and by working with us, you consent to this.

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Do you offer rush services?
Yes, rush services are available for an additional fee, but revisions may delay the timeline.

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What happens if my project is canceled?
Cancellation due to breach of policy or unprofessional behavior results in no refunds.

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Do you post all your work on social media?
Yes, unless an NDA is signed, we may showcase your project on our social media, portfolio, or marketing materials.